COOKIES & PRIVACY POLICY

Eternal Best (UK) Limited ("we" and "us") is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you to process orders and to provide an improved shopping experience, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. You can visit the Website without disclosing any personally identifiable information about yourself. This notice should be read in conjunction with the terms & conditions of use for Eternal Best (UK) Limited (the "Website") of which it forms part (the "Terms"). By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

The information we collect and how we use it
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number, and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. We process this information for the purpose of:
Dealing with your enquiries and orders.
Providing and personalising our products and services.
Compiling your profile.
Administering account records.
Processing your payment.
Maintaining information as a reference tool or general resource.
Carrying out market research campaigns.
Additionally we use this information to contact you via email, post, SMS and phone.
We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. You may from time to time wish us to provide you with information about our Website or any other service or products including those of third parties which we think may be of interest to you. Please tick the appropriate box if you wish to receive information about: our products and services services offered jointly with or on behalf of other organisations. Alternatively, you may ask us to provide you with information about our products and services, or services offered jointly with or on behalf of other organisations, by sending us an e-mail at info@shellyslondon.com, calling us on +44 (0) 203728 9988 or writing to us at the following address: Shellys London, 83-85 Paul Street , London, EC2A 4NQ If you stop using the Website or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website, please send your request to customer services.

Information security
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [SECPay] using secure server software (ssl) encryption. [SECPay] use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else. Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information. We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

To whom will your information be disclosed?
Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:
Our employees.
Our affiliates.
Our group companies and their employees.
Successors in title to our business.
Third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us.
Government bodies and law enforcement agencies and in response to other legal and regulatory requests.
Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate.

Your rights in relation to your information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to
Shellys London
83-85 Paul Street
London, EC2A 4NQ

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data). We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge ten [10] pounds to cover the administration costs involved in providing you with a copy of your information.

Legal Status of the Privacy Policy
This Privacy Policy is not intended to and does not create or form part of any contract or create any contractual rights or amount to any representation to induce a contract. Your rights in relation to this Privacy Policy are limited to any non-contractual obligation of confidentiality we may owe you at law and any non-contractual rights you may have at law.
We may change this Privacy Policy from time to time without notice to you, including by publishing a new version on our website. You should check our website from time to time for updates to our Privacy Policy.

Cookies

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
Website Analytics Cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer Preference Cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. 
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.